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Before Booking An Appointment Please Be Aware Of Our Policies.

We understand that missed appointments can hinder your progress, so we encourage you to attend all scheduled sessions whenever possible.  ​

Giving us at least 48 hours’ notice of any changes allows us to:

• offer the appointment to others in need
• maintain the quality of our service
• effectively manage our resources, including staff wages

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To cancel or reschedule, please call us at (03) 8838 2882. If it’s outside of our business hours, leave a voicemail or send a text via our reminder system. We’ll get back to you promptly to rearrange your appointment.

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If you need to cancel within 48 hours (e.g if you are ill), we’ll work with you to avoid any fees by offering:

• Flexible Telehealth options
• Rescheduling within 24 hours, subject to availability

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However, if you don’t provide 48 hours’ notice or miss the appointment without notifying us, and alternative solutions aren’t feasible, the full appointment fee will be charged.  

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• Clients who repeatedly miss or reschedule appointments will regretfully be discharged from care as we realise we are unable to fully support you with reaching your health goals.
• The fee is not covered by compensable bodies. Continuation of services will only be possible once outstanding fees are settled.

Practitioner reschedules:

• If a practitioner needs to reschedule an appointment, we will endeavour to give as much notice as possible.
• In the case of Practitioner illness, a short notice reschedule may be unavoidable.
• We will do our best to reschedule client appointments as soon as possible.

Thank you for your co-operation.

Last updated: 16/04/24

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• You agree to be responsible for paying all invoices. If the client is under 18, a parent or legal guardian should fill out the form.

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• If you have Private Health Cover, we can bill your health fund directly, so you only need to pay the GAP. Remember to bring your card to each appointment.

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• Payment is due on the day of service. We accept HICAPS/EFTPOS for your convenience. For Telehealth sessions, please call us after the appointment, on the day, to pay over the phone.

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• A $75 deposit is required to secure initial bookings and strength & conditioning consultations. This can be taken over the phone for your convenience.

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• If a payment is rejected, the outstanding amount needs to be settled within 48 hours.

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For clients with WorkSafe or compensation, payment is required upfront. Once paid, we’ll send you an electronic invoice for your records, so you can claim reimbursement.

• Initial consultations: $214

• Follow up consultations: Pricing varies based on your individual needs and will be discussed in your initial consultation.

• Strength and Conditioning: $269

  • Consultations encompass both direct interaction and non-face-to-face activities such as planning and note-taking.

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Thank you for your cooperation.

Thank you for choosing our services. We are dedicated to providing you with the best possible care during your consultation.

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Please note that the allocated consultation time provides you with:

1. Prior session planning
2. Delivery of the consult
3. Patient notes

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Should you require assistance with forms or any additional services beyond the allocated consult time, please book an additional appointment.

​No additional paperwork will be completed in practitioners out of hours’ time.

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This policy is in place to:

• Safeguard the working hours
• Overall well-being of our practitioners

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Your cooperation ensures that we can maintain the highest standards of care during your scheduled sessions.

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